Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Online Return Policy
Our goal is to ensure you are completely satisfied with your purchase. If you are not satisfied, you may return within 30 days of the invoice date unused or uninstalled item(s) from your online order to 119 Iber Rd, Unit# 4, Stittsville ON, Canada, K2S 1E7. If the item has been used or installed we will no longer accept the return.

Returns to Total Battery Online Store*

Items purchased on the Web site that were shipped to you must be returned to the address they were shipped from. The item being returned must be returned with the invoice that was included with the shipment.

If you paid a shipping charge and you decide you do not want the item or you purchased the item in error, the amount charged for shipping will not be refunded.

If you purchased an item where free shipping was included and you decide you do not want the item you purchased, the amount of shipping will be deducted from the purchase price of the item.

If you paid a shipping charge and the item is defective or we made an error of some kind, the amount charged for shipping will be refunded.

Items being returned must be in resalable condition, unless an item is defective, and in its original packaging (including everything that was included with the item, such as mounting hardware, instructions sheets, etc.).

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canada and other copyright laws, and is the property of TOTAL BATTERY. The collective work includes works that are licensed to TOTAL BATTERY. Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TOTAL BATTERY. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of TOTAL BATTERY.

We are not responsible for your order once tracking shows it is delivered to your address. It is the customers responsibility to have someone accept their package if they are not going to be there for delivery.

Once an order is placed it will be shipped within 48 hours. If the product is not in stock we will contact you with the estimated time until shipping.

Backorders: You will be notified of any backordered items prior to shipping any portion of your order. Contact may be via phone or email to discuss alternate items.

Shipping Methods:


- FedEx Ground. This cost-effective option will get your package delivered in 1-7 business days.
- FedEx 2day. This option will get your package delivered in up to 2 business days.
- FedEx International Ground. This cost-effective option will get your package delivered in 2-7 business days. Great door-to-door service for shipping from Canada to US
- FedEx International Priority. provides expedited international shipping for urgent, customs-cleared delivery to the U.S. and more than 220 countries and territories.
-10:30am next day delivery to US
-1 to 3 business days to rest of the world.

Warranty Disclaimer
Warranties require original receipt.
Product warranty applies to the original purchaser. Warranties are non-transferable.
It is Total Battery’s policy to honor warranty claims within the warranty periods; however,
    Warranty claims will not be accepted on products that are defective due to owner abuse or neglect.
    Warranty claims will not be accepted on products that are defective due to use in applications for which products are not intended.
A warranty claim may require product analysis by Total Battery personnel prior to issuance of credit/replacement. This process may take up to 24 hours.
Specific terms and conditions of warranty policy will vary by product types
Physical damage is not covered under warranty.
Modifications of these policies, if applicable, will be posted in the store.
Different products have different warranties and some manufacturers require the purchaser to contact them directly.
Installation and Shipping charges are not covered as part of the product warranty.

Limited Warranty Policy

Total Battery warrants to the original purchaser, that this battery is free of defects in material and workmanship for the number of months specified. This warranty is not transferable.

Sales receipt is your proof of purchase and must accompany all warranty claims.

Replacement Period: any battery which becomes unserviceable, not merely discharged, due to defects in material or workmanship within the replacement period will be replaced free of charge to the original purchaser (freight not included).

Warranty Period: Any Automotive battery with a proration period as part of the warranty which becomes unserviceable, not merely discharged, due to defects in material or workmanship after the replacement period, but before the end of the warranty period will be exchanged upon payment of a pro-rata charge, determined as follows: months in service/warranty period x purchase price.

Warranty does not apply to the following cases: if the container, cover or terminals are broken; if the battery has been frozen or damaged due to neglect or abuse including, fire, wreckage, explosion, improper installation or faulty electrical system. If electrolyte other than as provided by the manufacturer is used; if the manufacturer's code markings have been altered or tampered with; if the battery use is out of an electrical size smaller than that required by the vehicle manufacturer or used in applications for which it was not designed; failure to properly maintain the battery; overcharging.

Total Battery reserves the right to repair or replace defective batteries at their discretion and will not be responsible for installation costs, loss of time, freight, loss of profits or other incidental or consequential damages.

Limitation of Liability
shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to .

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
TOTAL BATTERY does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with , has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TOTAL BATTERY. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).