How do I return an item?

Total Battery wants to ensure that our customers receive only the best quality service and merchandise. However, we realize that you may need to return an item to us. To ensure full credit for your return, please do the following:

1. DO NOT THROW AWAY ANY PACKAGING included with your merchandise, such as boxes, instruction manuals, or promotional materials. Look the items over carefully for cosmetic damage.
2. SAVE YOUR PACKING LIST AND INVOICE Proof of purchase is one of the requirements for warranty registration and warranty repair validation.

Online orders should be returned to:

Total Battery
Attn: Total Web-Store Returns
119 Iber Road
Stittsville, ON,
K2S 1E7

  • If an item is returned for a reason other a manufacturing defect, a 15% restocking charge may apply.
  • Custom battery pack assemblies cannot be returned unless assembled in error on our part.
  • Customer is responsible for all freight charges unless it was shipped in our error.
  • Customer is responsible for any return shipping charges on exchanged or replaced merchandise.
  • We are not responsible for manufacturer changes in product or specifications
  • We are not responsible for any property damage or personal injury caused by misuse of batteries.

Damaged Merchandise . . .
Should your order arrive in a damaged condition, stop unpacking. Save the shipping carton and all packing included with your merchandise just as you received it. Notify Total Battery customer service immediately for further instructions. Damages must be reported within three (3) days of receipt of merchandise. Total Battery will not be responsible for damages unless they are reported within three (3) days of receipt of merchandise.

Defective Merchandise . . .
Initial defective merchandise must be returned within Fourteen (14) days after receipt of order. Call or e-mail our customer service department for instructions. All defective merchandise returned for replacement (subject to our approval) must be in perfect cosmetic condition, and returned in original packaging within fourteen (14) days. You must submit a copy of our packing list or invoice with Your returns